Cancellation Policy

Once an order is placed, it cannot be canceled.

Returns Policy

Gagan Sehjra Jewellers does not accept returns, exchanges, or refunds.

Damaged Items Policy

In case of damages incurred during delivery, please send:

1. A picture of the damaged item
2. An unboxing video
3. Order number

within 8 hours of delivery time. Our team will verify and inform you about next steps.

Return Procedure (if applicable)

1. Pack the item securely in the original shipping box
2. Seal the box tightly with tape
3. Share a picture of the packed shipment on email or WhatsApp for confirmation
4. Return shipping will be arranged by Gagan Sehjra Jewellers (India only) or at customer’s expense (international)

Resale Policy (Gold Polki Pieces)

– 22ct lightweight pieces: 53% resale value (cash back or credit)
– 18ct Jadau pieces: 70-72% resale value (cash back or credit)
Terms and conditions apply.

Missing Items Policy

For domestic and international shipments:

1. Provide a clear unboxing video
2. Share pictures of the received package and items
3. Report missing items immediately via phone call or WhatsApp

Repolishing Services

Gagan Sehjra Jewellers offers free re-polishing and services for pieces bought from us for up to 1 year from the order date. Post which, services will be charged.

Jewellery Maintenance

Refer to our website’s jewellery maintenance page for tips on maintaining your silver pieces.

Contact Us

For any queries, please contact us at mailto:info@gagansehrajewellers.com or visit (link unavailable)

Please review these policies carefully to ensure alignment with your business practices.